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Privacy Policy​

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We receive, collect and store any information you enter on our website or provide to us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; email address; computer and connection information; and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, account password, communications); payment details (including some credit card information); comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.

We collect such non-personal and personal information for the following purposes:

  • To provide and operate the services;

  • To provide our users with ongoing customer assistance and technical support;

  • To be able to contact our visitors and users with general or personalised service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services;

  • To comply with any applicable laws and regulations.

We process your personal data on the basis of one or more of the following legal grounds:

  • Your consent;

  • The performance of a contract with you;

  • Compliance with our legal obligations;

  • Our legitimate interest in operating, maintaining, and improving our services.

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products/services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by Riverside Gym adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, Discover, and PayPal. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account or purchase history, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about Riverside Gym, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

Our website uses cookies to enhance your browsing experience and analyse site traffic. You can choose to accept or reject cookies through your browser settings. Some features of the website may not function properly without cookies enabled.

We respect your rights under UK GDPR. You have the right to:

  • Access any personal data we hold about you;

  • Request corrections to inaccurate or incomplete data;

  • Request the deletion of your personal data;

  • Object to or restrict certain types of data processing;

  • Request data portability in some circumstances;

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data rights have been infringed.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you would like to access, correct, amend, or delete any personal information we have about you, you are invited to contact us at:
james@riversidegym.co.uk

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Data Controller: Riverside Gym Hampton Court LTD
Contact: james@riversidegym.co.uk

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